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Return & Refund Policy

Our Promise to You

At our independent store, we believe in making your shopping experience as straightforward and worry-free as possible—even when things don’t go exactly as planned. That’s why we’ve crafted a return policy that’s transparent, fair, and designed with your convenience in mind.

Important Note on Handmade Products

Please be advised that we do not offer exchange services for handmade products. Each of our handmade dolls is uniquely crafted with careful attention to detail, and due to the one-of-a-kind nature of handmade items, we are unable to provide direct exchanges. We recommend reviewing product descriptions and details thoroughly before purchase to ensure the item meets your expectations.

30-Day Return Window: Shop with Confidence

You have 30 calendar days from the day you receive your order to decide if it’s the right fit. If you’re not completely satisfied, we’re here to help you return it—no strings attached, no hidden catch.

What Makes Our Returns Different?

  • No sneaky fees: We never charge return processing fees. What you paid is what you’ll get back (minus original shipping, if applicable).
  • No "final sale" traps: Every item in our store is eligible for return within the 30-day window. We don’t believe in locking you into purchases you aren’t happy with.
  • Clear responsibility: While we handle the logistics of processing your return, customers are responsible for covering the cost of return shipping. This helps us keep our prices fair for everyone.

How to Start Your Return

  1. Drop us an email at liushiyuan232@gmail.com with your order number and reason for return—we’ll respond within 24 hours to guide you through the next steps.
  2. Package your item securely, ensuring it’s in the same condition you received it (unworn, unused, with original tags and packaging intact).
  3. Ship your return to:

    Fengshan Township, Hailun City

    Suihua, Heilongjiang Province

    China

Note: Items sent without prior email confirmation won’t be processed—this helps us track your return efficiently!

Refund Process: Simple & Timely

Once we receive and inspect your return, the refund processing will be completed within 7 working days.

If you haven’t seen your refund after 15 days from our confirmation, just email us at liushiyuan232@gmail.com—we’ll chase it up for you.

Got Questions? We’re Here!

Whether you’re unsure about a return or need help with the process, our team is ready to assist. Reach out anytime at liushiyuan232@gmail.com—we’re committed to making returns as easy as shopping with us.