Shipping policy
Shipping Policy
Shipping Method & Partner
All orders are shipped via Yanwen Logistics (China), leveraging their professional cross-border logistics network to provide you with stable delivery services.
Processing Time
Since all our products are handcrafted, each item requires careful production, quality inspection, and other meticulous processes. Therefore, the order processing time (time to prepare your order for shipping) is 1 - 20 business days (excluding weekends and public holidays). In case of high order volumes or special craftsmanship requirements, we will proactively notify you via order confirmation email about potential delays.
Transit Time
Once your order is shipped, the estimated transit time is typically 1-15 business days. Please note that actual delivery may vary slightly due to factors such as customs clearance at the destination, local logistics efficiency, and unforeseen circumstances. You can track your shipment in real-time using the tracking number provided after dispatch, either on Yanwen Logistics’ official website or through the order details page on our site.
Important Notes
- Processing and transit times are calculated separately; the total time from order placement to delivery is the sum of both periods.
- We are not responsible for delays caused by factors beyond our control, such as customs hold-ups, natural disasters, or logistics disruptions.
- For any shipping-related questions, feel free to contact us at liushiyuan232@gmail.com, and we will assist you in tracking your order or resolving issues promptly.